Terms & Conditions

A legal disclaimer

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Caldane Coaching website and the purchase of services offered by Callum Dane Brewerton, trading as Caldane Coaching ("we", "us", "our"). By accessing our website or purchasing our services, you agree to be bound by these Terms.

Business Details:

Legal Name: Callum Dane Brewerton

Trading Name: Caldane Coaching

Business Structure: Sole Trader

Location: United Kingdom

2. Services Offered

We offer the following services:

2.1 Nutrition Kickstart Report

One-off payment service

Includes a 60-minute online video consultation

Personalised nutrition report delivered as a PDF via email

Clients retain lifetime access to their PDF report

2.2 Custom Workout Programmes

Monthly subscription service

Personalised workout programmes delivered via emailProgramme access provided through Notion or a personal training app

Access continues for the duration of active subscription only

3. Qualifications and Insurance

We hold:

Level 3 Personal Trainer qualification (ActiveIQ)

BSc in Sport & Exercise Science

MSc in Nutritional Sciences

Professional insurance coverage (valid until 6 January 2026):

Public Liability: Up to £2,500,000

Professional Indemnity: Up to £2,500,000

4. Medical Disclaimer and Client Responsibility

4.1 Medical Clearance

Before beginning any exercise programme or nutrition plan, you must:

Consult with a qualified medical professional if you have any pre-existing medical conditions, injuries, or health concerns

Obtain medical clearance if you are pregnant, have cardiovascular conditions, diabetes, joint problems, or any other condition that may be affected by exercise or dietary changes

Inform us of any changes to your health status during our working relationship

4.2 Client Acknowledgement

By purchasing our services, you acknowledge that:You are physically and mentally capable of participating in exercise and nutrition programmes

You will not hold Caldane Coaching liable for any injuries, health complications, or adverse effects resulting from following our programmes

Our services are not a substitute for medical advice, diagnosis, or treatment

You are responsible for listening to your body and stopping any activity that causes pain or discomfort

4.3 Limitation of Services

Our services do not include:

Medical diagnosis or treatment

Therapeutic nutrition for clinical conditions

Prescription of medication or supplements requiring medical supervision

5. Payment Terms

5.1 Payment Processing

All payments are processed securely through Stripe

Prices are displayed in GBP (£) and include VAT where applicable

Payment must be received in full before services are provided

5.2 Nutrition Kickstart Report

One-off payment required at time of booking

Payment confirms your consultation appointment

5.3 Custom Workout Programmes

Monthly subscription charged automatically on the same date each month

First payment due at time of sign-up

Subscription continues until cancelled by the client

6. Booking and Scheduling

6.1 Consultation Appointments

Consultations are conducted via online video call

You will receive a meeting link via email upon booking confirmation

It is your responsibility to ensure you have a stable internet connection and appropriate device

6.2 Missed Appointments

If you fail to attend a scheduled consultation without providing at least 24 hours' notice:

You will be charged the full consultation fee

A new appointment must be booked and paid for separately

We reserve the right to refuse further bookings in cases of repeated no-shows

6.3 Rescheduling

Consultations may be rescheduled with at least 24 hours' notice at no additional charge

Rescheduling requests with less than 24 hours' notice may be subject to a rescheduling fee

7. Cancellation and Refund Policy

7.1 No Refunds

All sales are final.We do not offer refunds for any services once payment has been made.

This applies to:

Nutrition Kickstart Reports (including consultations)

Custom Workout Programme subscriptions

7.2 Cancelling Workout Programme Subscriptions

Subscriptions may be cancelled at any time

One calendar month's notice is required for cancellation

You will continue to have access to your programme and be charged for the notice period

Once the notice period expires and final payment is processed, access to your programme will be terminated

No refunds will be issued for the notice period or any previous subscription payments

7.3 Cancellation Process

To cancel your subscription:

Cancellation is effective from the date we acknowledge receipt of your cancellation request

The one-month notice period begins from this acknowledgement date

7.4 Access After Cancellation

Custom Workout Programmes: Access is removed immediately after your final subscription payment

Nutrition Kickstart Report: You retain lifetime access to your PDF report

8. Delivery of Services

8.1 Nutrition Kickstart Report

Consultation scheduled at mutually agreed time

PDF report delivered via email within 48 hours of consultation

Follow-up questions may be submitted via email within 14 days of report delivery

8.2 Custom Workout Programmes

Initial programme delivered via email within 3 business days of sign-up

Programme access provided through Notion or specified PT app

Monthly programme updates provided as part of subscription

Response time to queries:48 hours on business days

8.3 Delays

While we strive to deliver services promptly, we cannot be held liable for delays caused by:

Technical issues beyond our control

Incomplete or inaccurate information provided by you

Circumstances beyond our reasonable control (force majeure)

9. Intellectual Property

9.1 Ownership

All content, including workout programmes, nutrition reports, training materials, and any other resources provided by Caldane Coaching, remain our intellectual property.

9.2 Personal Use Only

Services purchased are for your personal use only. You may not:

Share, distribute, or resell our programmes or reports

Reproduce or copy our materials for commercial purposes

Share access credentials to programmes or apps with others

Post or publish our content on social media or other platforms without written permission

9.3 Enforcement

Breach of intellectual property rights may result in:

Immediate termination of services without refund

Legal action to protect our rights

10. Privacy and Data Protection

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

10.1 Information We Collect

We collect and process the following personal data:

Contact Information: Name, email address, phone number

Payment Information: Processed securely through Stripe (we do not store complete card details)

Health and Fitness Information: Information you provide about your fitness goals, exercise history, dietary preferences, and any health conditions relevant to our services

Consultation Records: Notes and information gathered during consultations

Usage Data: Information about how you use our website and services

10.2 How We Use Your Information

We use your personal data to:Provide and deliver the services you have purchased

Create personalised workout programmes and nutrition reports

Communicate with you about your programmes, appointments, and our services

Process payments and maintain financial recordsImprove our services and website functionality

Comply with legal obligations

10.3 Legal Basis for Processing

We process your personal data under the following legal bases:

Contract Performance: To fulfill our obligations under these Terms

Legitimate Interests: To operate and improve our business

Consent: Where you have provided explicit consent for specific processing activities

Legal Obligation: To comply with applicable laws and regulations

10.4 Data Sharing and Third Parties

We may share your information with:

Stripe: For secure payment processing (subject to Stripe's privacy policy)

Email Service Providers: For delivering programmes and communications

Cloud Storage Services: For secure storage of your programmes and reports

Legal Authorities: Where required by law or to protect our legal rights

We do not sell your personal data to third parties.

10.5 Data Retention

We retain your personal data for as long as necessary to:

Provide ongoing services (for active subscriptions)

Comply with legal, accounting, and regulatory requirements (typically 6-7 years for financial records)

Resolve disputes and enforce our Terms

10.6 Your Data Protection Rights

Under UK GDPR, you have the right to:

Access: Request a copy of the personal data we hold about you

Rectification: Request correction of inaccurate or incomplete data

Erasure: Request deletion of your data in certain circumstances

Restriction: Request that we limit how we use your data

Portability: Request transfer of your data to another service provider

Objection: Object to processing based on legitimate interests

Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at callumdanept@gmail.com

10.7 Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Secure encrypted payment processing through Stripe

Password-protected systems and devices

Regular security assessments and updates

Limited access to personal data on a need-to-know basis

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10.8 Sensitive Personal Data

Health and fitness information is considered "special category" data under UK GDPR. By providing this information, you give explicit consent for us to process it for the purposes of delivering our services.

10.9 Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Remember your preferences

Analyze website traffic and usage

Improve user experience

You can control cookie settings through your browser preferences.

10.10 Changes to Privacy Practices

We may update our privacy practices from time to time. Any changes will be posted on this page with an updated effective date.

10.11 Privacy Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with:

Information Commissioner's Office (ICO)Website: https://ico.org.uk

Telephone: 0303 123 1113

11.Client Conduct and Obligations

11.1 Accurate Information

You must provide accurate, complete, and up-to-date information when purchasing services and throughout our working relationship.

11.2 Appropriate Communication

You agree to:

Communicate respectfully and professionally

Respond to requests for information in a timely manner

Use services as intended and in accordance with these Terms

11.3 Prohibited Conduct

You must not:

Use our services for any unlawful purpose

Attempt to circumvent payment systems

Harass, abuse, or threaten us or our representatives

Share false or misleading information that could affect service delivery

11.4 Breach of Conduct

We reserve the right to terminate services immediately without refund if you breach these conduct obligations.

12. Limitation of Liability

12.1 Service Results

While we strive to provide high-quality, personalised services:

Individual results may vary

We do not guarantee specific outcomes, weight loss, muscle gain, or performance improvements

Your results depend on your adherence to programmes, individual physiology, and factors outside our control

12.2 Liability Cap

To the maximum extent permitted by law, our total liability to you for any claims arising from our services is limited to the amount you paid for the specific service giving rise to the claim.

12.3 Excluded Losses

We are not liable for:

Injuries sustained while following our programmes

Any health complications arising from our services

Loss of income or indirect/consequential losses

Losses resulting from your failure to follow our instructions or the medical disclaime

rTechnical issues with third-party platforms (Stripe, email providers, app providers)

12.4 Statutory Rights

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence

Fraud or fraudulent misrepresentation

Any other liability that cannot be excluded or limited under UK law

13. Modifications to Services and Terms

13.1 Service Changes

We reserve the right to:

Modify, suspend, or discontinue any service at any time

Change pricing for new subscriptions (existing subscriptions continue at original price for notice period)

Update delivery methods or platforms used

13.2 Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of modified Terms.

13.3 Notification

For material changes affecting your rights, we will notify you via email at least 30 days before changes take effect.

14. Technical Requirements

14.1 Your Responsibility

You are responsible for:

Maintaining compatible devices and internet connection

Ensuring you can access email, video call software, and programme platforms

Keeping login credentials secure

Updating software/apps as needed

14.2 Technical Issues

We are not liable for technical problems preventing access to services, including:

Internet connectivity issues

Device incompatibility

Third-party platform outages

Email delivery failures due to spam filters

15. Termination

15.1 Termination by You

You may terminate services by following the cancellation policy outlined in Section 7.

15.2 Termination by Us

We reserve the right to terminate your access to services immediately if:

You breach these Terms

You provide false information

You engage in prohibited conduct

Payment fails and is not rectified within 7 days

We reasonably believe continuing services could cause harm

15.3 Effect of Termination

Upon termination:

Access to ongoing programmes will be revoked

No refunds will be issued

You must cease using all our materials and delete downloaded content (except Nutrition Kickstart PDF reports which you may retain)

Outstanding payments remain due

16. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:

Natural disasters

Pandemic or public health emergencies

War, terrorism, or civil unrest

Government actions or restrictions

Technical failures of third-party services

Power outages or internet disruptions

17. Dispute Resolution

17.1 Informal Resolution

If you have a complaint or dispute, please contact us first at callumdanept@gmail.com. We will attempt to resolve the matter informally within 14 days.

17.2 Governing Law

These Terms are governed by the laws of England and Wales.

17.3 Jurisdiction

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

17.4 Alternative Dispute Resolution

If we cannot resolve a dispute informally, you may be eligible to use an Alternative Dispute Resolution (ADR) provider. As a UK-based business, relevant ADR schemes may be available through trading standards or industry-specific ombudsman services.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19. Entire Agreement

These Terms, together with any other policies referenced herein, constitute the entire agreement between you and Caldane Coaching regarding our services and supersede all prior agreements or understandings.

20. Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

21. Contact Information

For questions about these Terms or our services, please contact:

Caldane Coaching

Email: callumdanept@gmail.com

Website: caldane.co.uk

22. Acknowledgement

By purchasing our services, you acknowledge that:

You have read and understood these Terms

You agree to be bound by these Terms

You have the authority to enter into this agreement

You accept the cancellation and refund policy

You understand the medical disclaimer and your responsibilities

Last Updated: 11/11/2025